FAQ
What is a pre-order item?
Currently, our talented makers are hard at work to produce our first batch of furniture, so we are offering our customers the opportunity to purchase these items before they are available in our warehouse. If an item is marked as pre-order it will clearly indicate its expected dispatch month. Please note, due to circumstances out of our control, the dispatch date of your pre-ordered item may change. Once your pre-ordered item arrives to our warehouse, you will be notified to schedule a more precise delivery date.
How do you deliver the furniture?
We work with a trusted delivery partner to offer a white glove service to make this an easy and stress-free process for you. Your pieces will be brought inside your home, assembled for you and place the item in your room of choice. Our wonderful couriers will unwrap your products and remove all the rubbish on their departure. This service will be available in the UK and Europe.
What delivery options do you provide?
We currently offer a white glove delivery service on our entire range as well as a courier service only on small items. Our delivery options vary by region. Please see our 'Delivery' page for further details.
How do I know if the furniture will fit into my home?
We know that making sure your piece will fit into your home can be very tricky! Before placing your order, we recommend that you measure the intended space along with all relevant access points within your property to ensure we will be able to successfully deliver your item. We are currently constructing a useful guide to prepare you for the delivery of your items and will be available with you soon. If you're pushed for time, we can also arrange for one of our trusted partners to come and conduct an access check for you. For more information please contact us at sales@daramaison.com.
Do you ship worldwide?
We currently offer delivery within the UK and Europe. Please note that our standard shipping rates and lead time applies to UK deliveries only. For shipments to the EU, lead time and prices will be estimated once we know the items you wish to purchase and the delivery address. If you wish to inquire about shipments to all other countries, please contact us at sales@daramaison.com
Do you ship to Europe?
Yes, we do ship to Europe. Please note that our standard lead times and shipping rates do not apply to shipments outside of the UK. Once your order is placed we will be in contact to provide you with an accurate delivery window and shipping rate.
Do you ship to the United States?
We do not regularly ship to the US, but may be able to fulfil your order depending on the products and lead time requested. Please contact us directly at sales@daramaison.com to find out more.
Who will be responsible for additional taxes or duties?
All of our prices currently include a 20% VAT charge. Customers placing orders for delivery to EU destinations will be the importer of record in the EU country of destination. By placing orders for EU delivery, customers agree that Dara Maison will pay all applicable import taxes and duties prior to the delivery of goods on behalf of the customer. There will be no further payable amount owed by the customer once the order is placed.
Any orders shipped outside of the UK, may be subject to local duties, taxes or fees. Payment of these will be required to release your items from customs upon arrival. We have no control over these charges, cannot predict their amount or offer a refund for the amounts. We recommend you contact your local customs office for further details.
How can I get assistance if I need it?
We are currently working on our emails to include more information about our shipping details such as tracking orders. If you have a question on your order or need help placing an order, you may contact us through our live chat app or email us directly at sales@daramaison.com. Please note our customer service office is currently open between Monday - Friday 9:30 AM - 5:00 PM. Any inquiries placed outside of these hours will be responded to on the following business day.
How do I change my order?
After payment is received, we can attempt to make changes to your order up to two weeks prior to delivery. Please note that this may not always be possible due to the speed at which some orders are shipped. If you purchase a "Made-to-order" item, we can only allow changes up to 2 days after your receive an order confirmation.
Do you accept amex?
Unfortunately, we currently do not accept Amex. If you are outside the UK and would like to purchase online via another payment method, we do accept other types of payments such as PayPal, Monzo and Revolut. There is also express checkout using Shop Pay or Google Pay at the checkout.
Do you provide discounts if I buy multiple items?
Our aim with this collection is to give you luxury, designer furniture at a transparent price point. For large orders over 10 items please contact our sales team for further assistance.
Do you have a showroom?
We do not currently operate a Dara Maison Showroom. We do have several locations around the London area where you may be able to view our furniture collection. We have one show apartment in the Greenwich Peninsula featuring our entire collection, a store front marketing suite in Borough Market and a show living room based in Knightsbridge. We plan to open a showroom in London in Autumn/Winter 2023. Please email us at sales@daramaison.com for more information.
What is your returns policy?
We hope you will love your Dara Maison purchase! However, if you wish to return your item(s), you may do so within 14 days of receipt of the item(s) for a full refund or exchange, provided that the item(s) are unused and in perfect condition. To initiate a return, please contact our customer service team at sales@daramaison.com. Please note this policy only applies to 'in-stock' items. All 'Made-to-Order' Items are not valid for a return or refund. For more information, please visit our Returns and Exchanges page.