Do you ship to Europe?
Yes, we do ship to Europe. When it comes to the delivery, we are working hard on getting everything done within 8 weeks, however due to Covid-19 lockdowns currently in place across Europe and more stringent rules on social distancing at factories etc, we just want to be mindful and advise that there may be slight delays but when and if these occur, we will keep you posted immediately.
Do you ship to the Unites States?
Yes, we do ship to the US. We are currently in the process of partnering with a US based company, we hope to be able to launch in the US later this year.
Do you ship Worldwide?
Yes, we can ship to anywhere in the world. Please note that shipping time is not included in our 8-week lead time and prices will be estimated once we know the items you wish to have and the delivery address.
We currently have offices in London and Hong Kong with our US manufacturer to be joining later this year. What this means, is depending on where your based in the world, we will make sure that your order comes from our closest office so that you save on delivery costs.
How can I track my package?
We are currently working on our emails to include more information about our shipping details such as tracking orders. Depending on your product and customization of your order, we have an estimated lead time of approximately 6-8 weeks from when you first purchase your order.
How do I change my order?
Due to these items being custom made after payment is received we are unable to make changes to your order. We can of course change the delivery address for your items up to two weeks prior to delivery.
Do you accept AMEX?
Unfortunately, we currently do not accept Amex right now. If you are outside the UK and would like to purchase online via another payment method, we do accept other types of payments such as PayPal, Monzo and Revolut. There is also express checkout using Shop Pay or Google Pay at the checkout.
Do you provide discounts if I buy multiple items?
Our aim with this collection is to give you designer furniture at a more cost-effective price point. For large orders over 10 items please contact our sales team for further assistance.
Do you have a showroom?
We have several locations that you will be able to view our furniture collection in. We have one show apartment in the Greenwich Peninsula which has our whole collection, a store front marketing suit in borough market and post march you can view our show living room based in Knightsbridge. Please contact email@example.com for more information on showroom opening times.
How do I know if the furniture will fit into my home?
We know that making sure your piece will fit into your home can be the tricky part! So we currently constructing a useful guide to prepare you for the delivery of your items and will be available with you soon. If your pushed for time, we also can arrange for one of our trusted partners to come and do an access check for you. For more information please contact firstname.lastname@example.org
How do you deliver the furniture?
We work closely with a logistic team that will deliver your items direct to your door. They will be providing a white glove service to make this an easy and stress-free process for you. Your pieces will be brought into your home and if need assembled for you. Our wonderful couriers will then unwrap your products and take all the rubbish on their departure. This service will be available in the UK, Europe and internationally.